Disgusting Service

<p>This is disappointing service i received from Samsung Repair Centre in Constantia, on the 20/08/2016 I booked my Samsung Galaxy Note 5 in for repairs, the reason for the repairs was when I connected the phone to the fast charger using the charger I received with the device the phone would not Fast charge.</p> <p>On booking in the device I was told I would receive feedback as to what is happening regarding the repair of the phone, after waiting for 1 week that would have been on the 29/08/2016 I decided to rather contact Samsung as I have not received any feedback, when I called the repair centre I spoke to a consultant who advised me the issue with the phone was that the charging pin had been damaged by myself and a board inside the device had been tempered with, my question to her was how would I temper with the device board inside the phone if I cannot and would not know how to open the device, no answer from her accept for, because I tempered with the device my warranty was now null and void, bear in mind I purchased this device in 01/01/2016.</p> <p>I was told that I will need to pay R1000.00 for the charging pin and an additional R 5000.00 for the board that was damaged.</p> <p>I asked can I just pay for the charging pin which is R1000.00 I was told yes, on collecting the device I was shown the device is charging, the phone itself was not switched on to show that it was fast charging, when I got home I plugged the charger in only to find the device does not fast charge, so my payment of R 1000.00 was for basically noting.</p> <p>The phone does not pick up when plugged into my pc or laptop, however before the device went in for repairs this function was working fine.</p> <p> </p> <p>About 3 weeks ago I purchased a Gear VR, when I plug my device into the VR noting happens, my home screen, I have the VR for 3 weeks now and to date have not used it once, this kind of service is really pathetic, and seriously I am not a child who breaks phones, I am a grown man, what does Samsung repair centre think of me, and still payment of R1000.00 was made.</p> <p> </p> <p>Now heres where the story gets interesting, during the repair period, my Fiancé gets a call from one of the consultants at the repair centre asking can Samsung use the 1 screen repair warranty in order to replace the screen she asks why, the answer was, during the baking process of the phone the gold colour around the screen was peeled off, my fiancés reply was No it is not my fault, but Samsungs, hence I received the device with the color replaced and no peeling, obviously the screen was replaced by Samsung.</p> <p> </p> <p>Please see below:</p> <p> </p> <p>-------- Original message --------</p> <p>From: "Naidoo, Ugeshan" ********** <p>Date: 2016/08/23 14:32 (GMT+02:00)</p> <p>To: ********** <p>Cc: ********** <p>Subject: Mr UJ Naidoo - ********** 290</p> <p> </p> <p>Good day Kerry,</p> <p> </p> <p>I trust that you are well,</p> <p> </p> <p>I was given your details by a gentlemen who was in the same situation I am in now with Samsung Service Centre Constantia Kloof,</p> <p> </p> <p>My Samsung Note 5 was booked in on Saturday the 20th August 2016, as my phoned stopped charging the normal way and stopped fast charging a few months back, honestly speaking i was not able to book the phone in myself so I sent my fiancé, the feedback I got from her was:</p> <p> </p> <p>· My warranty has expired on the phone ( this phone was purchased thru Telkom in December 2016)</p> <p>· I will have to pay the cost of the repairs and some cost of R 200.00 for Samsung putting my phone back together, ( please note that when a client brings the phone in for repairs , the unit is not dismantled , however when the client needs to collect the repaired unit the client needs to pay Samsung to Assemble the unit back to one piece)</p> <p> </p> <p>When I got feedback as to what happened and what’s the process for my phone to be fixed I was told the above, I was also told I will receive feedback from Samsung, to date not once has Samsung made contact with me as the client.</p> <p> </p> <p>Today the 23th August 2016 I call Samsung, one of the consultant takes my Job reference down and advises me: the parts for the repairs has already been order and I must pay for the cost, the units charging unit in the phone has been damaged and I will have to cover the cost, however not once have I been into the unit, and I was advised that I DAMAGED THE CHARGING PIN OF THE UNIT AND THEREFORE MY UNIT IS NO LONGER UNDER WARRANTY AND WILL NO LONGER BE VALID UNDE3R THE WARRANTY.</p> <p> </p> <p> </p> <p>The consultant I spoke to pathetic service as always, if you can please also provide me with the details of the consultant I spoke to, im sure the call can be pulled using the caller ID, the person needs to be put onto hellopeter so people can know in advance not to ask for assistance from her has everyday’s a bad day for her.</p> <p> </p> <p>Kerry, please assist I need my phone asap, I will not be paying any other cost that I am not liable and warranty on the phone must not be invalid because of someones decision making there, please sort this out if possible if not please advise me so I can go alternative ways.</p> <p> </p> <p>Kind regards</p> <p>Ugeshan Naidoo</p> <p> ********** 290</p> <p> </p> <p>-------- Original message --------</p> <p>From: "Naidoo, Ugeshan" ********** <p>Date: 2016/08/25 09:13 (GMT+02:00)</p> <p>To: ********** <p>Cc: ********** <p>Subject: RE: Mr UJ Naidoo - ********** 290</p> <p> </p> <p>Good day Rudolf</p> <p> </p> <p>I trust that you are well, I was referred by one of the consultants I spoke to earlier,</p> <p> </p> <p>I was given your details by a gentlemen who was in the same situation I am in now with Samsung Service Centre Constantia Kloof,</p> <p> </p> <p>My Samsung Note 5 was booked in on Saturday the 20th August 2016, as my phoned stopped charging the normal way and stopped fast charging a few months back, honestly speaking i was not able to book the phone in myself so I sent my fiancé, the feedback I got from her was:</p> <p> </p> <p>· My warranty has expired on the phone ( this phone was purchased thru Telkom in December 2016)</p> <p>· I will have to pay the cost of the repairs and some cost of R 200.00 for Samsung putting my phone back together, ( please note that when a client brings the phone in for repairs , the unit is not dismantled , however when the client needs to collect the repaired unit the client needs to pay Samsung to Assemble the unit back to one piece)</p> <p> </p> <p>When I got feedback as to what happened and what’s the process for my phone to be fixed I was told the above, I was also told I will receive feedback from Samsung, to date not once has Samsung made contact with me as the client.</p> <p> </p> <p>Today the 23th August 2016 I call Samsung, one of the consultant takes my Job reference down and advises me: the parts for the repairs has already been order and I must pay for the cost, the units charging unit in the phone has been damaged and I will have to cover the cost, however not once have I been into the unit, and I was advised that I DAMAGED THE CHARGING PIN OF THE UNIT AND THEREFORE MY UNIT IS NO LONGER UNDER WARRANTY AND WILL NO LONGER BE VALID UNDE3R THE WARRANTY.</p> <p> </p> <p> </p> <p>The consultant I spoke to pathetic service as always, if you can please also provide me with the details of the consultant I spoke to, im sure the call can be pulled using the caller ID, the person needs to be put onto hellopeter so people can know in advance not to ask for assistance from her has everyday’s a bad day for her.</p> <p> </p> <p>Kerry, please assist I need my phone asap, I will not be paying any other cost that I am not liable and warranty on the phone must not be invalid because of someones decision making there, please sort this out if possible if not please advise me so I can go alternative ways.</p> <p> </p> <p>Kind regards</p> <p>Ugeshan Naidoo</p> <p> ********** 290</p> <p>To date I have not received a reply to either emails, this is dam disgusting,</p> <p>To Samsung, I will be waiting for a new Samsung Galaxy Note 5, this device will be in my possession before the end of this week, meaning before Friday, if not this will be going to the media, newspapers, carthblanch.</p> <p>I am disgusted with Samsung, this is my last purchase from Samsung, the VR was a dam waste of money.</p> <p> </p> <p> </p> <p> </p>