NS
Nicole S

1 reviews | Active since Sept 2016

10 Sept 2016, 12:11

DISGUSTING SERVICE

<p>We were told by Samsung when purchasing the phone we would have 2 free screen fixes...I have been waiting 5 weeks for stock and when I come into I FIX the Glen we were told they can't do it in this store that only clear water shopping centre can do it this is after waiting for 6weeks....the service is DISGUSTING and this is false advertising..so sick of people who can't do there jobs that they are paid for....</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply10 Sept 2016, 12:39
Official

Good day

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind regards

Samsung SA