1 reviews | Active since Mar 2021
Disgusting service
I purchased a Samsung Note 20 with the promotion of a free 32" TV in October 2020,
i had to contact customer service and send all my details along with the proof of purchase to the verify team as the promotion was not reflecting on the members app.
since then i have sent multiple e-mails to Samsung and celled them multiple times to follow up, and after all the complaining Samsung has stated that i will receive the TV within 7 to 14 working days, it is currently working day 33 with still no delivery of the TV, now all i get is an automatic reply to my mails in which they apologies for the inconvenience and say they will look into the matter and get back to me, no one bothers to get back to me.
the lack of service and response from Samsung is absolutely disgusting.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP