FK
Fazila K
1 reviews | Active since Apr 2021
06 Sept 2021, 12:53
Disgusting Service.....
My 4th review about the same matter.... Ref *** To date... i am waiting for a customer service consultant to call me.... You service is so terrible...... After getting conflicting reports from your appointed technician, i decided to get get an independent assessor to come and check my fridge.... they said that there is a gas leak.... why did your technician not pick it up? I am stuck with a fridge which is not working from 02/08/2021......How do you guys operate?.... just no after sales service!!!!
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Replies (4)
Samsung South Africa's replyOfficial
06 Sept 2021, 12:55Good day Fazila ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply06 Sept 2021, 12:55
Official
Good day Fazila ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
FK
Fazila K's updateReviewer Update
06 Sept 2021, 12:59This generic reply is so sickening.... nothing gets done after this..... Pls call me!!!!
FK
Fazila K's update06 Sept 2021, 12:59
Reviewer Update
This generic reply is so sickening.... nothing gets done after this..... Pls call me!!!!
Samsung South Africa's replyOfficial
06 Sept 2021, 14:31Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply06 Sept 2021, 14:31
Official
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
FK
Fazila K's updateReviewer Update
06 Sept 2021, 14:34Another generic response!!.. I bet nothing will be done after this
FK
Fazila K's update06 Sept 2021, 14:34
Reviewer Update
Another generic response!!.. I bet nothing will be done after this