Disgusting service

I took my phone to sportscene Heidelberg mall for repairs as it did to want to switch itself on,on the 23rd November 2020... The phone was bought in February but it was already giving me problems.

I have been waiting for my phone to return back to its owner as I received an sms on the 8th December to say it has been repaired and I con come collect it at the store.

I went to the store on the 24th December 2020 and I was told my phone has not been received,we called and called both Samsung repair center and mtn but was told different stories about my phone whereabouts...

When I went again to sportscene Heidelberg mall on the 30th December, my phone had still not been received but instead I was told Samsung repair center staff has gone for holidays and will be back on the 4th January 2021.

I have been calling both sportscene and Samsung but their phones rang unanswered...

I am highly disgusted with this poor service from all these 3 service providers that are supposed to provide a swift service but instead I am getting a nonsensical one...

I want my phone back,I am gatvol with the back and forth because if it was a white customer,the service would have been treated differently and with urgency because white people are taken as superior to other races as always...

I will never ever buy a phone from Samsung because within a period of 9months it already gave me problems and the experience I have been receiving is absurd...

All three of this companies do not care about the manner of service they provide to certain individuals...

Til this day no one has bothered themselves to call me to find out about my concerns.