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Brendan F

1 reviews | Active since May 2013

04 Jul 2022, 12:02

Disgusting service

On Wednesday 30th June I sent my microwave in for the second time in a week for repair at canal walk. They promised that it will go in on the next day. I called as usual as they don't let you know what's happening today, the Samsung repair centre to discover that the repair centre hasn't received it and it's still at canal walk shop. The last time they had it for 3 weeks. And it gave the same problem within a week of hardly using it. Now it's sitting in the shop not even looked at. I've had it with this company they never communicate with clients. I want a new microwave. Can someone please assist me with getting answers. Preferably senior management in Samsung. I can't pay high price for something I can't use. And have to wait for 3 weeks at a time to get it fixed.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply04 Jul 2022, 12:40
Official
Good day Brendan,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
SamsungZA
:^NM
Samsung South Africa
Samsung South Africa's reply04 Jul 2022, 15:45
Official
Thank you for posting your comment 
 
Your concerns have been duly noted 
 
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. 
 
Thank you for your patience and understanding. 
 
Kind Regards, 
SamsungZA 
NM