Disgusting service!

My washing machine packed up on Wednesday, 22 May. I immediately called the call center and once they established that none of the troubleshooting could resolve the problem the call center agent requested that a technician be sent out. I was told that they would call me the next day to confirm when one would be sent out. Thursday - no call. Friday morning I called again and was told that they would get back to me. I record a message to say that I was booked in for 25 May (the next day). Five minutes later I received a call to say that a technician would be sent out that morning. I waited the whole day. No one came! By 11 am on Saturday I once again called - they called the technician and he said he was only able to come to me on Monday. Monday 11.30am I once again had not received a call so I called the call center. They said their system had crashed and the technician would only be to come on the Tuesday??? After complaining a technician arrived 30minutes later. He felt the washing machine and said we need a new motor. Yes - diagnosed upon feeling!!! He said they would order a new motor and be back on Wednesday. Wednesday another technician arrived and said it wasn’t the motor and that they would need to collect the machine and that someone would call me. Thursday afternoon late I received a call to say that the washing machine on Friday, latest Saturday. Needless to say it’s still sitting in my kitchen! Disgusting service. The reason Samsung offers a 10 year warranty is that it takes them five years to carry out a repair. I’m not sure what more to do! Will never buy Samsung again! Samsung job no: ********** 416