CA
Cindy A

1 reviews | Active since Jul 2018

28 Jul 2018, 00:33

Disgusting Service

My husband and myself walks into Samsung in Waterfront, looking to purchase a phone. The service was so pathetic! The consultant sat on a chair and gave us answers... we deliberately asked silly questions but weren't even treated with respect as it had seemed as if we were unable to afford the products. I think was not my first experience like this in that particular store! Honestly, I think it's disgusting for such service from a very well-known brand.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply30 Jul 2018, 09:08
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^MS