Disgusting service

Item: Samsung South Africa
Rating: 1
Author: jene.frost jene.frost

At the end of august 2017 i upgraded my cellphone at mtn with a promotion of a memory card free. I had to log onto samsung rewards claim it and low and behold there was no memory card on offer. So i fought with mtn about for months.... a rep from samsung phoned and promised to solve this but never has... 5 months and not any resolution.... Such a big company... why should they care about one customer..... Service is shocking.

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

30 Jan 2018, 09:02

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

Samsung South Africa's reply30 Jan 2018, 09:02

Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

jene.frost jene.frost's updateReviewer Update

14 Feb 2018, 10:51

Seems a polite phone call is supposed to fix everything.... as ONCE again a promise to look into it has turned into nothing.... another month down with no solution.

jene.frost jene.frost's update14 Feb 2018, 10:51

Reviewer Update

Seems a polite phone call is supposed to fix everything.... as ONCE again a promise to look into it has turned into nothing.... another month down with no solution.

jene.frost jene.frost's updateReviewer Update

23 Mar 2018, 11:04

It's now 23 March 2018 and still no RESOLUTION..... got a call to promise to look into it and that was that.....

jene.frost jene.frost's update23 Mar 2018, 11:04

Reviewer Update

It's now 23 March 2018 and still no RESOLUTION..... got a call to promise to look into it and that was that.....