Disgusting service

<p>Good day, I am writing this as calling your 'help center' over the past few weeks seems to be absolutely pointless. We bought a curved TV from Samsung June 2015 - with a two year warranty.</p> <p>About 2 -3 months ago the TV would turn on and we could hear audio, but no picture.</p> <p>We contacted a man named Luigi from Samsung, he came and looked at the TV and said we should log a ticket. This was done 10 April 2017. Since then, we have heard absolutely nothing. Every time we call, the story is 'we dont have the supporting documents' of which were all sent and have now been sent THREE times with absolutely NO feedback. This is extremely frustrating. One would think that a company like Samsung would have much better customer service. The reference for the calls is ********** 390.</p> <p>Please assist with this extremely poor service.</p>