RM
Riccardo M
1 reviews | Active since May 2013
25 Jun 2025, 09:25
Disgusting Samsung service
So samsung SA has rep**** to my post by telling me that i should have been informed that when i purchased the plasma screen tv in 2010 that they only keep parts for 5yrs and they changed to LED screens. They are sorry to inform me that there is nothing they can do for me and that I should purchase a new tv. ABSOLUTELY ******* SERVICE! STAY AWAY FROM PURCHASING SAMSUNG as customer retention is NOT part of their service.
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Samsung South Africa's replyOfficial
25 Jun 2025, 09:29Good day Riccardo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply25 Jun 2025, 09:29
Official
Good day Riccardo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM