MH
Muhammad H
1 reviews | Active since Sept 2017
22 Apr 2022, 10:33
Disgusting promotional service
I've purchased a brand new s22 ultra of which I'm entitled to claim a free buds as well as a voucher of R2000. I've tried for over a month and have handed in all my documents required. I call everyday and wait on the line for an hour if not more. I get told they processing it but nothing seems to be processed this is entirely frustrating I've never experienced such terrible service ever. I demand that I get my buds and voucher sent to me now!!!!
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Replies (2)
Samsung South Africa's replyOfficial
22 Apr 2022, 10:34Good morning Muhammad,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply22 Apr 2022, 10:34
Official
Good morning Muhammad,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
MH
Muhammad H's updateReviewer Update
22 Apr 2022, 10:37Thank you I look forward to this matter being resolved and addressed latest by today as its becoming frustrating. My colleague who ordered the same phone, same time with me received his buds and voucher and I haven't.
MH
Muhammad H's update22 Apr 2022, 10:37
Reviewer Update
Thank you I look forward to this matter being resolved and addressed latest by today as its becoming frustrating. My colleague who ordered the same phone, same time with me received his buds and voucher and I haven't.