Disgusting, Non Existent Service delivery

Good Morning i purchased a Samsung washing at the end of October2022 , and only had the machine installed at the beginning of January 2023 . The machine only worked 4 times and started to give problems , i called the head office on the service center number and spoke to a very pleasant lady who logged my call and sent out a service agent in Durban to me , im based in Durban. The technician arrived at my premises 2 days later, had a look at the machine and informed my mum that a "board" needs to be replaced and that he would return to replace the board . A few days later , no response from the technician or the service center , the machine is now completely dead and does not switch on at all. i then get a call from Samsung Head office i think , from someone following up on how satisfied i was with the service , i explained my dissatisfaction, and gave him a very poor rating. A few minutes later i got a very stroppy lady call me from the Durban service center questioning me as to why i gave them such a bad report etc and to why i said that they never came out. i rep**** that i was not happy that the machine was not repaired and i never mentioned that they never came out , and that i was still waiting for a technician to come out to replace the part. she pointed out that the job was closed and the machine was repaired. i explained that the machine is not even switching on She sends out a technician the next day an again the technician confirmed that he needs to get a part from JHB and would be back in 2 days time,. Nothing happens. the second technician came out on the 9 Feb 2023. I allowed them a week just in case there was problems getting the part. I the called the Durban office on the 20Feb 2023 and spoke to a Avika who informed me that the job was closed , i informed her that the machine is definitely not working, she said that she will check and get back to me shortly , and before the end of the day. No response received from Avika , so i decided to call the Head office , i spke to an agent Nonku , very pleasant i must say, i aske to be put through to a manager as i believe that this kind of service levels is unacceptable , i got put through to a Ms Theo, who i must say was very apologetic, but however i must have been driving through an area with poor signal , and the call dropped. i immediately called back spoke to a Jodine , who informed me that Theo was busy on another call and would return my call. I have received no call from Ms Theo thereafter. Samsung Your service is appalling. Im at wits ends as what to do next. I definately will never purchase another Samsung product again , and i caution other customers to also be wary. Its our Hard earned money spent of your brand in these difficult times.