Disgusting customer service at Samsung 10 Riverhorse Valley Durban Nandi drive

Good Afternoon

This review is with regards to my experience at the Samsung customer care at Nandi drive 17 Riverhorse Valley in durban

I currently have a Samsung a30s contract with telkom, due to my screen turning black I was advised to take my device to the above address to get a free quote as my phone is still on warranty, I was quoted R2171 at the Samsung branch I agreed to proceed with the repair and was asked to pay a 50% deposit of R1085

I later realized that a 3rd party company by the name of circle seven technologies trading as computer repair technology was repairing my device, I decided to contact Samsung customer care on ‪***‬ when I was transferred to leshay a female consultant, I asked her several times if circle seven technologies is a 3rd party company but she did not answer me with a clear yes or no I repeated this question several times which resulted in her becoming unprofessional, frustrated and impolite, she began to yell at me and raise her voice, she rudely responded to me you don't understand we authorized by Samsung to do repairs but she still did not advice me if they a subcontractor of samsung, I requested to speak to the manager and was advised the director would call me later

2 hours later the director Sanjay contacts me and asks me about my uncer*****y, I had advised him what happened I stated I don't won't my phone repaired by his company and wish to be refunded His response was that's fine we will refund you but there's no guarantee about your device and I can complain about the company that decision is up to me

All I wanted to know is if my device is being replaced with an original Samsung lcd and not **** and why a 3rd party company is doing my repairs?

Leshay could of avoided the situation and been direct with me, I wouldn't mind as long as the lcd is original

The service I received at Samsung Nandi drive Duran was pathetic and disappointing leshay was unprofessional, impolite and not transparent with aSamsung/telkom customer, because of her attitude towards me I will be selting my balance at telkom and not continue using Samsung device or any other product for the matter

Very disappointing service, the way they handled the situation is a clear reflection of samsung culture and that customers are not a priority

Contact ‪***‬

Job number at circle seven technologies - ‪164 357‬

Kind Regards Mahomed