1 reviews | Active since Jul 2016
Disgusting customer service!
On 18 July 2024, My wife placed an order for a Samsung Odyssey G55C QHD 27" monitor.
It clearly displayed that we would receive the monitor by 24 July 2024 and underneath the said date, it showed Standard Delivery Date (4 to 5 days). So if not delivered by the date displayed, it should have been delivered by today.
Now we are told it will only be delivered on Monday 29 July. Apparently Samsung are passing the buck to the amazing courier service that they are using! It is not our problem if Samsung uses a non reputable courier service! This is misinformation, false advertising and creating false expectation! The problem I have, is that we are moving properties and we actually planned our lives around this delivery to ensure that we receive the item we paid for!
This item had better be dellivered by tomorrow - Friday 26 July 2024. Failing to do so will result in legal action being taken for being in contravention of the consumer act.
Shame on you Samsung! Just because Samsung is an international brand and has billions worth of turn over, they seem to no longer think the customer is valuable!
I expect some form of feedback!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM