Disgusting Customer Dervice

I reported bad service a week ago and to date no executive has contacted me regarding my complaint. Consultants have phoned with empty promises and the really bad thing is different consultants phone you and the one does not know what the other did or said. This is a extremely BAD reflection on Samsung. I really thought a company like Samsung strives for customer satisfaction and excellent customer services. I have also reported the matter to the DTI and I am awaiting their response as to my rights as a consumer. The way I feel Samsung can send a truck load all the appliances purchased and we will take our business elsewhere.