DISGUSTING Complaints Resolution From Samsung

Again it's a pity there is no minus sign. I wrote a review about Samsung, and Yvonne from Samsung's"Voice of the customer" department contacted me regarding my query. To say the way the entire matter what handled was short of the word disgusting. She called to follow up why the Team Leaders did not assist me then she called me to say "they were all buzy and did not get a message". Nobody from Samsung Online has phoned me to date to apologize about my horrid experience with them. Dear Samsung South Africa you need urgent training on how to train your staff to deal with complaints. It is a joke. You do not have proper systems in place. You do not respect your clients. Your staff are an embrassment to the Samsung brand. I am still awaiting feedback from Sandra and Nonhlanhla Ziqubu as to why they could not assist me. I had to do their job for them.