Disgusting, Atrocious service from a "Supposed Global leader"

This September I was in the market for a new phone and was going through all the service providers websites, saw a good deal on Telkom for the Samsung Galaxy A51 with the galaxy buds... decided to apply online, agent called me did all the formalities and was set... Mind you I asked the agent if the deal would still be honoured seeing as it is the 29th and he said it would. The delivery took an awful long time but 10 days later the phone arrived, nice piece of tech, I knew I was going to enjoy the phone but I wanted my buds to make it a complete package so I activated the phone, headed over to the Samsung Members App and tried to claim my buds but there was no way to do that. I decided to try the Samsung website and still nothing. So the first thing I did was I called my new service provider and gosh talking to their agents is a nightmare, they're either *********** or think they own the company and forking out my subscription out of their pockets. No help from them I called Samsung's customer care and they were a little more helpful and asked me to email my proof of purchase, I did advise them the situation but they promised to sort my issue out. After emails and calls I have no response whatsoever and still do not have my buds!

My advice to anyone would be simple: DO NOT PURCHASE SAMSUNG PRODUCTS!!! They reel you in and then you're left to suffer, rather go Huawei or even Apple Oh yeah and DO NOT deal with Telkom either, worst bunch of ******* to ever deal with!