Disgusting After Sale Service Delivery

I am utterly appalled at the level of service received from Samsung. I purchased a Samsung Z Flip4 at the Clearwater Mall store in Sept 2022, On 9 September I noticed a thin line down the centre of the LCD screen and all functionality on the upper flip could not be used. This was strange as the phone had not been dropped and no visible signs of negligence of care with the device. I returned to the store of purchase but was informed that because I did not sign up for Samsung Care there was no warranty in place and quoted over 13K to repair the LCD screen. I refused to pay more than 50% of the cash price of 22k I spent on cellphone that was less than 3 months old. To add to this I was not even informed at the time of purchase that i needed to complete an additional sign up for warranty. As a new Samsung customer I was of the assumption that all was in order after purchase. Eventually your technician booked the phone in ( service number: ***) and requested that I contact the head office , VOC department to lodge a complaint. On 12/12 I logged a complaint query with Dinah. When asked for a call reference she said that there was none and that all I needed was the service order number to follow up however someone from the VOC will call me back within 48hrs. On the 19/12 after no contact from Samsung VOC i followed up and spoke with Dimakatso who informed me that there was no previous record of my query logged. Needless to say the process was repeated and this time I was provisioned with a VOC REF ***. BY the 3rd Jan still no contact from Samsung. I have since called back and spoken to a Pretty, Linda and finally a Thandi who apologized profusely for the previous mishaps and promised to take ownership and investigate the query and get back to me by close of business but alas, today is the 16/01 and I am yet to receive any feedback. I am beyond frustrated trying to get any service from Samsung. This is totally unacceptable !

Samsung Team, if you are going to send me a generic response, please don't bother. I will NEVER buy any Samsung product again.