DM
David M
1 reviews | Active since Aug 2022
12 Aug 2022, 19:25
Disgusted,Disappointing and Unhappy Samsung client
Respond to my post of 04 August 2022.Today I received a call from Samsung informing me that they will be closing my case regarding faults that I have reported on my oven.My Samsung stove is 1year and 11 months old and already rusting on the inside.(Warranty does not cover rust).As said previously in my post being a loyal fan of Samsung for many years and having continuous issues I am definitely changing Brands.I am definitely not leaving this matter as is and will be seeking legal advice....very disgusted,disappointing and unhappy loyal client
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Samsung South Africa's replyOfficial
13 Aug 2022, 08:59 Good day, David.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Samsung South Africa's reply13 Aug 2022, 08:59
Official
Good day, David.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL