LP
Liza-Marie Potgieter
1 reviews | Active since May 2019
10 May 2019, 14:48
Disgusted with the Customer Service
I have always been a Huge Samsung fan/supporter as all my mobile devices ,house appliances and entertainment systems are Samsung. I have always chosen Samsung as my brand but...currently I feel like dumping all my Samsung products in my home at the nearest dumping site. I have been trying this whole week to arrange for my Samsung S9 screen to get replaced as I have the Samsung Care that I pay for every month but every person I speak to seems to pass on the bucket and still I have not received any assistance.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
10 May 2019, 14:52Good day Liza-Marie
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL
SamsungSA:^TL
Samsung South Africa's reply10 May 2019, 14:52
Official
Good day Liza-Marie
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL
SamsungSA:^TL
Samsung South Africa's replyOfficial
10 May 2019, 15:50Good day Liza-Marie
Herewith your reference number:
***
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply10 May 2019, 15:50
Official
Good day Liza-Marie
Herewith your reference number:
***
SamsungSA:^LZ
SamsungSA:^LZ