Disgusted with Service levels!!

This is the most disgraceful service i have ever received form Samsung!!! Bought S20 Ultra retrieved galaxy Buds on 11 March 2020 cut off date was 15th March 2020 now to state that claim was rejected due to late submission!! I have phoned countless times just to get told that someone will phone you back but they never do so again i have to phone and follow up 4 months later now you want to come with stories that claim is rejected after it was approved i have emails to prove it!!!! Come on Samsung seriously you are pathetic!!!!