Disgusted with Samsung Service Part2 STILL WAITING FOR BUDS GIFT

Could someone kindly tell me what IS GOING ON. I was politely called by Samsung on Monday morning after my complaint from last week logged and twice called this Monday once to tell me I will be contacted and again to apologize and let me know to please keep my phone on me as the courier would be contacting me for delivery Monday or Tuesday of my buds. This is now my 2nd complaint on this site with still no further response and still DON NOT HAVE MY SAMSUNG BUDS being the 9th April I was sent an SMS over a month ago 7th March on dispatch of my buds. I have yet to receive any phone calls AGAIN from the couriers (as they APPARENTLY tried contacting me 3 times weeks ago as utter ******* I have been present both mornings and afternoons on site incase they arrived as Samsung apologised for that and were re delivering Monday 8th or Tuesday 9th April. I am still home and it is 18.03pm Tuesday... STILL ABSOLUTELY NO CONTACT AND STILL NO GIFT THIS IS NOW A REAL DISAPPOINTMENT AND A WASTE OF MY TIME AS AGAIN EMPTY PROMISES PREVAIL. I utterly regret purchasing the Samsung S10 with promotional gift contract i would've rather waited or taken a look at the competitor products. Surely they deliver their promises and PART OF A DEAL TAKEN GIFT