DISGUSTED WITH SAMSUNG SERVICE AND PRODUCTS

I took my phone to Samsung Service Centre in Canal Walk on the 10/01/2018 and was told that it would take 4-5 working days and that the phone is still under warrenty. Followed up with them 17/01/2018 and told that i would be contacted by the person who was dealing with my call. Two days later I still did not hear anything from them and followed up with them again and was told that they are waiting on the parts to arrive and according to the consultant it was going to arrive on the 26th or 29th. Still nothing from them but then I have been trying to call then but hang on for over 10 minutes and then just disconnects the call, does not matter if you called early or late. Today i then decided to call Samsung head office and was told that they will follow up or escalate it to a manager. Two hours later still nothing i then again called the head office and a different consultant advised me that the phone was sitting in Durban, he transferred me to the Durban Service Centre and found out that they booked my phone in on the 19/01/2018 already and apparently sent Cape Town a quotation. I then asked what the quote was for and discovered that i need to pay for my phone to be fixed. I only had the phone for a year in October of 2017 , the limited edition Samsung S6 edge plus which i think is pathethic that i need to pay for something that is still under warrenty and must still have a contract on. I think this was a faulty addition and not a limited addition.