Disgusted with Samsung Service

I have been forced to take this action as a brand new samsung S10 user for over a month now AND AFTER MULTIPLE CALLS TO Samsung I have been told they want to forfeit my buds gift because the courier contacted me 3 times without no avail for delivery which was ******* I was NEVER CONTACTED I was told this would be escalated on first call to the call centre today I get told they they will do the same but cannot tell me yet again when delivery or if delivery will be made. This is VERY FRUSTERATING AS ONE OF THE FIRST FEW TO HAVE A BRAND NEW S10 WITHOUT THE GIFT PROMISED. THIS SERVICE IS DISGUSTING!!!! It was apparently escalated again on call and I am yet to still receive any calls back as promised. The reason for purchasing the S10 now was for the gift promotion. Do not take samsungs word for it on promotion launches or get any after service from them.