EW
Erica W

1 reviews | Active since Sept 2019

14 Oct 2020, 13:31

DISGUSTED WITH SAMSUNG

I purchased a brand new Samsung tumble dryer from Makro Springfield on the 4th FEB- R9989 Used it twice before Lock down - washing was still wet after 5 hours Couldn't do anything during LD - I then kept trying everything thinking i was nuts - eventually I phoned Samsung in September as we had rain and so in trying the TD again it still didnt work - they sent TM electronic to fix it - they took my TD away for 10 days and replaced the whole of the electrocnics inside - basically i gather the DB board as they confirmed it wasnt working and I wasnt nuts - they returned it and its still not working - They want to repair it again and I am saying NO - I expect a band NEW MACHINE - my little defy of 15 years was better than this piece of metal - Samsung are saying I am out of the 6 months return policy - absolute BULL**** - I was not - I am not accepting anything less - they are absolute con artists and disgusting shocking services - actually NO SERVICES Regards Erica Walker

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Oct 2020, 13:44
Official
Hi Erica

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards
SamsungZA
LZ