EB
Eugéne Büchler

1 reviews | Active since Jan 2017

13 Jan 2017, 09:58

DISGUSTED IN THE PRODUCT (SAMSUNG) NEVER NEVER AGAIN!!!!!!!!!

<p>I took a contract with Telkom for a Samsung A7 i had the phone for two months! then the phone randomly started contiously restaring on its own had to take it into the Samsung Service Centre Roodepoort for repairs, after getting it back they Replaced the MAIN BOARD!! i mean the phone was 2 months old!!!</p> <p> </p> <p>Second time the phone just went of i can hear it rings but nothing on the screen?? so i took it back this was after about 5-6 Months! then they replaced the MAIN BOARD & the LCD.</p> <p> </p> <p>Now its the THIRD time!! phone screen just goes off you can do what you like wont come back on then randomly its back on for a while then the screen is black again!!!!!!!!!</p> <p> </p> <p>I mean wheres the swop out warranty?? as per the Consumer Protection Act??!!!</p> <p> </p> <p>I mean must one struggle like this? i truly this WHAT PATHETIC SERVICE AND BRAND!!</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply13 Jan 2017, 12:18
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

Samsung South Africa
Samsung South Africa's reply13 Jan 2017, 12:19
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA