Disgusted in Samsung definitely dont want to be a customer no longer!!

<p><span style="color: #555555;">I have always been a loyal samsung user dont believe in any other brands... ive always said samsung is as good as the old school nokias are and that i will NEVER change.....</span></p> <p style="color: #555555;">Ive been a loyal customer of your whole "S" range and then had a which i was highly disgusted in and came back to you as your phone quality has always been the best!</p> <p style="color: #555555;">On Saturday 19 Nov i upgraded to the Samsung J5 one of your latest phones on the market yet.</p> <p style="color: #555555;">Which means i havnt even had it a full 36 hours yet.....i by accidently dropped it today the 22 Nov for the FIRST time while having it.</p> <p style="color: #555555;">It was dropped back down which means it didnt fall on the screen from about a height of 30cm</p> <p style="color: #555555;">It had a screen guard on AND a back cover...</p> <p style="color: #555555;">Needless to say accidents happen but my previous samsungs have had a few knocks and NONE of them looks like this one does.</p> <p style="color: #555555;">Its screen is completely smashed. So much so that i cut my finger open! This is an absolute **** quality phone just released and as compensation i want the lcd/screen fixed as its still in my guarantee. Yes you dont cover own faults but i dont care i have been a loyal samsung user and this would be appropriate compensation. I expect this to be sorted out / dealt with and given a call by one of the consultants no later than tomm!</p>