Disgusted customer- Samsung service is very poor.

Hi, I took out a contract for Black Friday which was a Samsung A80 and with it was a free 32" Samsung TV. I went through the entire process and even did the claim for the TV from my new device with the lady from samsung. Firstly the store did not have the phone and had to get a unit from the warehouse. Secondly I had to come back to finalize the contract which took another 2 hours. Thirdly the Lady from Samsung activated my phone, did the claim for the TV and told me that I will receive a mail or call in the next 48hours. It now Wednesday and no response from either MTN or Samsung. This is really annoying as I would not of taken the contract knowing that no one either MTN or Samsung knows what is going on. I would like to get feedback as to what is going on coz no one seems to know and no one can help me. I already started using the phone, but if I can't get the TV i would like to give the phone back coz I feel that this was a big ****. I called the samsung call centre and they said they can't tell me if I qualify or not and the TV will be delivered in 4 weeks if not in January 2020. I asked him if I did qualify coz I need to know so that I don't waith for something that's not coming. He said he can't answer that. Is there some way this can be sorted out if not I don't want this contract anymore.