TM
Thandeka M

1 reviews | Active since Dec 2018

14 Dec 2018, 15:50

Disgusted by Samsung Rewards, Samsung voucher and MTN.

I have been on the phone all day trying to redeem my voucher.

And they telling me I didnt have a voucher. I followed all the steps and my voucher with the code was on the Samsung Rewards Wallet.

MSC have been a great help is assisting me in the matter. But once again Samsung and MTN are not taking any responsibility.

I have lost R4000 because of their lack of communication with their customers and will never purchase any of their products.

I had a voucher with a voucher number and now apparently I don't.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply14 Dec 2018, 16:01
Official
 
Good day Thandeka 

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^JL 
Samsung South Africa
Samsung South Africa's reply14 Dec 2018, 16:05
Official
Good day Thandeka

Herewith your reference number:    


***

Regards,
SamsungSA:^LZ