TM
Thandeka M
1 reviews | Active since Dec 2018
14 Dec 2018, 15:50
Disgusted by Samsung Rewards, Samsung voucher and MTN.
I have been on the phone all day trying to redeem my voucher.
And they telling me I didnt have a voucher. I followed all the steps and my voucher with the code was on the Samsung Rewards Wallet.
MSC have been a great help is assisting me in the matter. But once again Samsung and MTN are not taking any responsibility.
I have lost R4000 because of their lack of communication with their customers and will never purchase any of their products.
I had a voucher with a voucher number and now apparently I don't.
Helpful (0)
Replies (2)0
Replies (2)Samsung South Africa's replyOfficial
14 Dec 2018, 16:01Good day Thandeka
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JL
SamsungSA:^JL
Samsung South Africa's reply14 Dec 2018, 16:01
Official
Good day Thandeka
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JL
SamsungSA:^JL
Samsung South Africa's replyOfficial
14 Dec 2018, 16:05Good day Thandeka
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply14 Dec 2018, 16:05
Official
Good day Thandeka
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
