Disgusted By Samsung.

I ordered a phone online from Samsung on the 05th April and delivery was scheduled for the 08th. The phone did not arrive so I followed up and was told it is with the delivery company. After following up every day that week, by the 12th I requested a refund. I was told that a refund cannot be processed until they receive the phone back from the courier company and that it can take up to 14 days to receive a refund. I also received no acknowledgment of my refund request. This is disgusting service!! They were quite happy to take my money but made to effort to ensure that I receive the phone and then still make me beg for my money back. For someone who regularly makes online purchases, never have I ever received such pathetic service.