AV
Alexis V
1 reviews | Active since Jul 2013
23 Jan 2025, 13:55
Disgusted at Samsung lack of service and professionalism.
Still waiting for my promotional items from 10 December. I purchased two A35 phones - one of the claims fulfilled and the other ignored. I am shocked to see the vast number of complaints all querying the exact same thing. The lack of transparency and communication is disgusting. No response to emails and trying to call is impossible. I would not recommend Samsung mobile to anyone. Utterly appalled. Disgusted at Samsung lack of service and professionalism.
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Samsung South Africa's replyOfficial
23 Jan 2025, 13:57Good day Alexis,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply23 Jan 2025, 13:57
Official
Good day Alexis,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM