Disgusted at Samsung lack of service and professionalism

I am very disappointed at the service or lack thereof from Samsung Pretoria in repairing my fridge. The parts and labour was paid for in November/December 2024 and I was then advised that the factory is closed and the parts would arrive 13 January 2025. After many calls to Annah Manaka at Samsung, the repair was to be done yesterday. The technician did not keep the appointment at 1pm and when enquiring again, he said his car broke down and will do the repair at 8am today. It is now 9:02am and still nothing. When calling Samsung Pretoria, the automated message keeps saying you are number 1 in the queue but you stay on hold until the call cuts off.

I have lost all confidence in this brand