Disgusted and disappointed in Samsung's customer service, terrible!

Can someone please just do something to get me a Sim Tray for my device. (J5 Prime SM-G570F)

One of your engineers (@UniTronics) threw mine away during a repair and it has been over 4 months now. I have called countless times and have 4 VOC numbers, yet NOBODY has contacted me back... Not once, not even a simple email explaining their concern. Its always been me contacting you, why is that, don't you have any regard for your customers? Someone at customer support isn't doing their job!

I understand if UniTronics did their job, I wouldn't be this disgusted, but come on Samsung I have contacted you to resolve this, as I already contacted the manager of UniTronics, who sent me a "we no longer do any repairs, please contact Samsung for any outstanding issues" email. I went back to the Samsung store where i took my device in to be repaired, and the technician sent an email to your head-offices with all my information (PS I have a CC of that email), and he declared to me that I should hear from you(Samsung) in the coming week... That was 2 weeks ago! I have called your VOC department, and was told that someone would contact me in the next 72 business hours, that was last week Saturday. 'I have...', 'I have....', 'I have...', - you (as a company) however seem to regard me as unimportant and just wish I'd stop whining, right? Let me ask you though, have you ever tried using a smartphone without a sim tray? Doesn't work, does it? And I mean come on how hard is it for you, an INTERNATIONAL company to just get a spare sim tray and send it to me???

By the way I have left 2 other hellopeter reviews, titled "Terrible service, no answer! ...and where is my device's SIMTRAY?" with a second follow-up. And because I don't feel like repeating the entire story go read those for reference.

If there is a Samsung employee out there that feels anything for their company's customers: please refer to the Service order number (job number) provided as reference, if you can provide asssitance. ??