Disgusted

I went to Samsung the Glen to ask for them to set up my email (outlook) as I have done with my previous Samsung gadgets. I was helped by a lady at the service desk. She told me that they now charge for that service. To my shock, I asked her questions as I had done it there before for free, to get a proper explanation. Instead of explaining she was very sarcastic. Talking to me like I am stupid for asking relevant questions. In one of her responses \even my 10 year old son can set up gmail on his phone"(I was not even there for gmail)"