Disgust in samsung service

Good day .1 star is still way to much credit for samsung SA .I would like to voice my total disgust in samsung relating to my S7 phone that needed a screen to b replaced . I handed my phone in at samsung century city cape town for repairs on the 27th January 2018 ...I was given a receipt with reference no .. ********** 927 and was told I will be contacted with a quote 4 the repairs .. I visited the shop 4 times to enquire about my ph and was told they have a backlog but someone will ph me shortly. I was phoned but 3 weeks later only to be told that I must come to century city branch to collect my ph because they in the process of moving premises and they dont want my ph to get lost ...the same weekend ...Saturday morning I went to the shop and found it to b closed already with a small note on the window....we have moved premises to Marconi centre milnerton ...no ph no attached ...I googled the address but could not find the new premises...on the site it gave a ph number while I tried to contact on numerous occasions but to no avail ... the evening of the 24th April i received a call from a gentleman apologising for the delay but he just received my correspondence on his desk that day ... he gave me a UC no : ********** 569 and ph johannesburg on ********** 700 ..ask for voice of customer dept. and find out where my ph is...I contacted that no given and spoke to sbusiso shoyisa and was asked to scan my receipt I got from samsung when I took it in 4 repairs ...the same day I sent the receipt via email to shoyia and received a response via Zaservice. From this date I received no more correspondence from samsung as to what's happening and where my ph was. I once again sent an email to shoyisa on the 7th may asking for some kind of answers ...guess what ...still no response from them ...I sent another email to shoyisa dated 15 may this time even adding my cell no just incase ...once again no response or acknowledgment...on the 28th may I received a call ..once again from a very apologetic Samsung employee wanting to know if they can now give me a quote to fix my phones screen ..at this point I lost it but apologized because she was not the 1 to blame ...I told her I'm not interested in samsung repairing my ph ...all I want to know is where is my ph and how do I go about getting it back ..im disgusted in samsung on how they have handled me and the situation concerning my ph repairs ...she then went on apologising and said she will arrange that the ph gets couriered to my work place ...its the 30th today and I'm happy to say I have my ph in my possession again ...it took them 2 days to courier my ph to me from Johannesburg but it took me from January till now to get my, still shattered screen , phone back ...thanks samsung ..thanks for nothing ....#verydisgustedcustomer