Disgruntled and Disgusted Customer

I bought a refrigerator at Makro Strubens Valley on the 4th March 2017, of which I was told there was a 2 year warranty. I contacted Makro and advised that my refrigerator is faulty and the fridge is not cooling. A call was logged from their side and a service consultant will make contact with me within 24-48hours. I called Makro 49 hours later and advised I have since received a call from Samsung. The manager advised he will request Samsung to give me a call I received a call from Samsung 51 hours later as per the TAT and since my fridge in the meantime has now started making a grinding sound. The Samsung consultant advised a technician will be sent out within 24-72 hours, next week Monday the latest. I have discarded of all things in my refrigerator as it has since gone off. I cannot store anything in my fridge as it does not function as it should only to be told that a technician can only come through either tomorrow or latest Monday as its weekend. This appliance is only but a year old. No one tells you about the ups and downs when purchasing, as long as a sale is made and your money good enough for the sale. I spent money purchasing an appliance for longevity and what a good brand was and stood for, now the same brand is the cause of me wasting money on discarding my refrigerated goods. While speaking and explaining to the Samsung consultant, there was no remorse and everything I said fell on deaf ears.

I await your call back

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