LO
Louis O
1 reviews | Active since Dec 2020
09 Dec 2020, 21:32
Disgracefull service!!!
Not even good enough for a one star rating!! Handed my Samsung i10 in for a screen replacement 3 weeks ago (22 November) and was told it would take 10 to 14 days (why soo long to replace a phone screen??? At the Pakistani shop it takes 1 to 2 hours!!!) I phoned them on Friday the 4th December and they said they will phone me back - It never happened! Phoned them again on Monday 7th and again was told they will phone me back - again it never happened. Same on Tuesday!!! Went there today and the phone was still not repaired. I took my damaged phone and my refund (access paid on my cover) and left!!
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Replies (1)
Samsung South Africa's replyOfficial
10 Dec 2020, 09:05Good Day Louis
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply10 Dec 2020, 09:05
Official
Good Day Louis
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM