NM
Nombuso M
1 reviews | Active since Mar 2015
06 Mar 2015, 08:27
Disgraceful and Rude customer service
I went in to SAMSUNG store (Sandton City mall) to purchase a Sumsung Galaxy A3 and one of the representatives offered to negotiate for a discount on the purchase after long deliberation.<br> He approached his Manager to negotiate for the discount however the response I got was not what I expected from an individual who is managing a well recognised branch in the reputable hub of Johannesburg (Sandton)<br> <br> The Manager told me he would only give me R50 discount on the phone so I could go and buy McDonalds after my purchase in an extremely rude manner.<br> <br> I am really disappointed with that type of Customer service , a simply \No"would have been enough "
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Replies (1)Samsung South Africa's replyOfficial
06 Mar 2015, 16:25Hello Nombuso 24,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
Samsung South Africa's reply06 Mar 2015, 16:25
Official
Hello Nombuso 24,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
