Discussed with Samsung
I recently got a Samsung A30. Within less than a week the phone just died and would not turn on. I sent it back and should have got a new one but they told me that it was just a software issue and they had reloaded it. I have now had the phone for less than a month and it has happened again. I will take it back to cell c tomorrow and request I be given a new phone. Samsung led to me the first time about why my phone would not turn on.
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Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
06 May 2019, 04:00Dear Shay S
We have noted your concerns and your query, please note that in order for us to escalate your query to our Voice of Customer team. We will need your contact detailsand the phone details.
A senior customer service executive will contact you with further advise on this matter once your details have been received . Regards, Samsung SA:^NM
Samsung South Africa's reply06 May 2019, 04:00
Official
Dear Shay S
We have noted your concerns and your query, please note that in order for us to escalate your query to our Voice of Customer team. We will need your contact detailsand the phone details.
A senior customer service executive will contact you with further advise on this matter once your details have been received . Regards, Samsung SA:^NM
's updateReviewer Update
10 May 2019, 20:17And nothing!?! Ask for my details and after sending them nothing, absolutely nothing no call no message nothing.
Is this the level of service you give you customers?
I want a resolution to this or I will be taking it further, to the papers, social media, anyone that will listen.
I expect Samsung to get back to me and give me an acceptable resolution to this problem.
Not happy at all!!!
's update10 May 2019, 20:17
Reviewer Update
And nothing!?! Ask for my details and after sending them nothing, absolutely nothing no call no message nothing.
Is this the level of service you give you customers?
I want a resolution to this or I will be taking it further, to the papers, social media, anyone that will listen.
I expect Samsung to get back to me and give me an acceptable resolution to this problem.
Not happy at all!!!
Samsung South Africa's replyOfficial
13 May 2019, 15:49Good day Shay S
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply13 May 2019, 15:49
Official
Good day Shay S
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ
's updateReviewer Update
13 May 2019, 18:24Please could you advise me on what this reference number is for?
's update13 May 2019, 18:24
Reviewer Update
Please could you advise me on what this reference number is for?