LS
Lebogang S

1 reviews | Active since Nov 2012

14 Jan 2016, 15:38

Discontinuaton of parts

In December I called Samsung for a broken part on my Refridgerator, and the gave me a name of a company in Vanderbijlpark to help me. And the company supp**** me supp**** me with the correct goods. But the second time around the company that they referred me to told m that the part that I needed has been discontinued, by Samsung.<br> How do the sell appliances, put their number on them ,for problem encountered , after sales.<br>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Jan 2016, 16:56
Official
Hello Lebosello,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail. ***

We have escalated the matter and feedback will be provided to you soon.

Regards

Samusng S.A