Disconnected by Samsung for 3 months

I have the second screen failing with the galaxy S-line devices, the first was the galaxy S Note9, now the S Note 10 has been in for 3 months at Samsung Fourways crossing. Noting the device was purchased less than a year ago. The technical George Meyer at Fourways crossing had the confidence to dissociate himself from the brand and blames Samsung for being slow at servicing their customers. After being taken from pillar to post with their Cape Town branch not delivering the repair parts, George tells me a gentle by the name of KG in Pretoria is sitting on an authorisation to issue a new replacement device.