1 reviews | Active since Mar 2017
Disapponting design flaw in Samsung washer / dryer
I have several Samsung appliances, all of which are outstanding. I recently purchased a combination front-loader washer / dryer (7kg / 5kg.) There is major design flaw in the design of this machine. I inadvertently left a two-Rand coin in the pocket of my trousers, and in the washing process, this found its way between the stationary- and the revolving drum. Net result: hole in outer(plastic) drum and water everywhere. (R2 700 to repair). The problem is that there is a gap between the two drums which will allow, for example, a R2 coin to slip through. What about steel buttons attached to jeans? if a button comes loose and slips between the drums, chances are excellent that the outer drum (plastic) will be damaged. I have used many, many front loaders from different manufacturers and have never experienced this problem. Avoid this product if you do not want hassles!
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
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