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alan A

1 reviews | Active since Mar 2017

13 May 2019, 18:23

Disapponting design flaw in Samsung washer / dryer

I have several Samsung appliances, all of which are outstanding. I recently purchased a combination front-loader washer / dryer (7kg / 5kg.) There is major design flaw in the design of this machine. I inadvertently left a two-Rand coin in the pocket of my trousers, and in the washing process, this found its way between the stationary- and the revolving drum. Net result: hole in outer(plastic) drum and water everywhere. (R2 700 to repair). The problem is that there is a gap between the two drums which will allow, for example, a R2 coin to slip through. What about steel buttons attached to jeans? if a button comes loose and slips between the drums, chances are excellent that the outer drum (plastic) will be damaged. I have used many, many front loaders from different manufacturers and have never experienced this problem. Avoid this product if you do not want hassles!

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Replies (2)
Samsung South Africa
Samsung South Africa's reply13 May 2019, 18:24
Official
Good day 

 We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
 A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^MC
Samsung South Africa
Samsung South Africa's reply14 May 2019, 23:11
Official
Good day Alan
 
Herewith your reference number:   

***
 
Regards,
SamsungSA:^NN