AH
AS H
1 reviews | Active since Nov 2019
15 Jun 2023, 11:48
😞 Disappointment
Me and my wife are really disappointed and disheartened by our purchase of the Samsung ecobubble washing machine. We bought it 3 years ago from Hirschs and they said it just went out of warranty and now the screen doesn't work and the machine is stuck on a program with bc2 error message which apparently is common. We are really disappointed because now we have to pay for callout and repair out of our own pocket for a machine we bought because we trust Samsung and never had issues with our Samsung TV,Fridge or cellphones. I will never forget the hurt in my wife's eyes when the washing machine we saved up to buy for years broke. I am pleading with Samsung to somehow contact us and help us repair it!
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Replies (3)
Samsung South Africa's replyOfficial
15 Jun 2023, 11:49Good day AS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply15 Jun 2023, 11:49
Official
Good day AS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
AH
AS H's updateReviewer Update
15 Jun 2023, 11:59Thank You we would highly appreciate it as we really do love the product but I hope you understand our disappointment
AH
AS H's update15 Jun 2023, 11:59
Reviewer Update
Thank You we would highly appreciate it as we really do love the product but I hope you understand our disappointment
AH
AS H's updateReviewer Update
27 Jun 2023, 13:38I am still waiting for someone to contact me
AH
AS H's update27 Jun 2023, 13:38
Reviewer Update
I am still waiting for someone to contact me