Disappointing service

I bought a Samsung washing machine though teljoy last year , the machine is no longer operational and i have reported this issue with teljoy in august . Teljoy has been taking me from pillar to post about this and eventually when they spoke to me they said Samsung had closed my call because they couldn’t get hold of me on my phone , very concerning because cell phone number is not the only source of communication with clients , Samsung called me last week promising to send a technician to fix or replace my machine , even today i still don’t have a replaced machine not even the one i have which am paying for every month is even fixed . i am sick and tired of doing follow up and being promised **** i need someone to bring me a washing machine that is functional. Whatever political or mis communication between Samsung and Teljoy I don’t want to be a part of it all I want is a new washing machine to replace the one that not working .