MS
Marike S
1 reviews | Active since Sept 2022
23 Sept 2022, 10:23
Disappointing service by Samsung
I bought the Samsung 13kg Top loader washing machine in July 2021. 24 Month manufacturer warranty. On the 29th of August 2022 the machine stopped working due to damage caused by an internal water leak. Samsung refuse to do the repairs because they say "they do not cover water damage". This would be reasonable if the machine got wet due to our negligence, but this was not the case, because it is evident that a pipe on the inside was leaking water.
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Samsung South Africa's replyOfficial
23 Sept 2022, 10:31Good day, Markie.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^JL
Samsung South Africa's reply23 Sept 2022, 10:31
Official
Good day, Markie.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^JL