IM
Isabella M
1 reviews | Active since Feb 2022
25 Nov 2022, 08:18
Disappointing service
I'm completely disappointed that I cannot access my account because of a number that is no longer exists. Therefore I can't access access my information because I can't get a verification code. I called your customer support and I was told there's nothing they can do. I must then lose all my info ? You guys are disappointing and I do NOT recommend anyone to back up their info with samsung cloud.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
25 Nov 2022, 08:19Good morning Isabella,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply25 Nov 2022, 08:19
Official
Good morning Isabella,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's replyOfficial
25 Nov 2022, 13:33Dear Isabella,
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
NM
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply25 Nov 2022, 13:33
Official
Dear Isabella,
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
NM
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
NM