EC
EMMANUEL C
1 reviews | Active since Jun 2017
07 Jul 2021, 12:29
Disappointing Service
I have purchased a cellphone and it was a promotion with a TV, sterilizer and voucher. i have registered for all the items in November 2020 and till date i haven't received any of these items. I have sent a number of emails to *** & cpgs @samsung.com. i have a read receipt from a Cleopatra Kirk but they fail to respond to me. It is very disappointing as the phone was paid for in cash and the service i received is pathetic.
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Samsung South Africa's replyOfficial
07 Jul 2021, 12:38Good day Emmanuel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply07 Jul 2021, 12:38
Official
Good day Emmanuel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM