MM
Mann M
1 reviews | Active since Jun 2020
25 Mar 2024, 08:34
Disappointing Service
Your Service is Honestly Poor & Disappointing I’ve requested help from Samsung for 2 Weeks now & still they haven’t Sent a Technician to come check why my washing machine isnt working
Helpful (0)
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Replies (2)
Samsung South Africa's replyOfficial
25 Mar 2024, 08:37Good day Mann
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply25 Mar 2024, 08:37
Official
Good day Mann
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
MM
Mann M's updateReviewer Update
26 Mar 2024, 02:35Samsung Pretoria Branch’s Kg & Anna are true opitome of Bad Customer service agents. They penalising a client for their own technical errors.
When you ask to speak to whomever the escalation was sent to they’ll say shes not there or choose not to call you as a client back when you ask for it. Your lack professionalism is disgusting
When you ask to speak to whomever the escalation was sent to they’ll say shes not there or choose not to call you as a client back when you ask for it. Your lack professionalism is disgusting
MM
Mann M's update26 Mar 2024, 02:35
Reviewer Update
Samsung Pretoria Branch’s Kg & Anna are true opitome of Bad Customer service agents. They penalising a client for their own technical errors.
When you ask to speak to whomever the escalation was sent to they’ll say shes not there or choose not to call you as a client back when you ask for it. Your lack professionalism is disgusting
When you ask to speak to whomever the escalation was sent to they’ll say shes not there or choose not to call you as a client back when you ask for it. Your lack professionalism is disgusting