Disappointing Poor service from Samsung

Poor service from Samsung Service Center.

I handed in a Samsung S7 phone for repairs at the Samsung Shop at Somerset Mall on the 9th of January 2018. Paid assessment fee of R 228.00 and repair cost of R 2 724.00. Subsequently the phone has "disappeared". Unitronics who is/was a service provider to Samsung , who was paid to do the repair, just refers all inquiries to Samsung.

After numerous emails & telephone calls since 26th April to Samsung HQ, the whereabouts of the phone could not be established.

I am told by Samsung that the issue is being escalated. It has been more than 2 months with no progress. I am VERY disappointed in Samsung for such poor customer service.

As an owner of Samsung appliances I have to reconsider the use of any Samsung products in future.